Canceling The Mayo Clinic Diet Plan: A Step-By-Step Guide

The Mayo Clinic Diet is a weight loss program that offers a range of subscription plans, including pay-per-month and clinical subscriptions. The pay-per-month plans are commitment contracts of 3, 6, or 12 months with discounted monthly rates. If you wish to cancel your subscription, you must do so by downgrading to a shorter-term plan and paying the difference between the contracted monthly rates. For example, if you cancel a 12-month plan after 3 months, you will be charged the 3-month fee, which is higher than the discounted 12-month rate.

The clinical subscriptions include access to clinical care and weight-loss medication. If you downgrade from a clinical subscription to a digital-only subscription, you will be entitled to a credit for any unused months, minus a $100 Clinical Services Fee.

It is important to note that the Mayo Clinic Diet does not offer refunds outside of a 3-day cooling-off period. To be eligible for a refund, you must contact them within 3 days of purchasing the program.

Cancelling within the first 3 days

If you are looking to cancel your Mayo Clinic diet plan within the first 3 days of purchasing the program, you can do so by contacting the Help Center. You must contact them within 3 days of purchasing the program to be eligible for cancellation.

Please note that the Mayo Clinic does not offer refunds outside of their 3-day cooling-off period. If you have signed up for a pay-per-month membership, you will be required to pay the difference between the monthly fees if you wish to cancel before the end of your commitment period. For example, if you purchase the 12-Month Plan and decide to cancel after 3 months, you will need to pay the difference between the 12-Month and 3-Month fees to exit the contract.

To cancel your auto-renewal, be sure to do so at least 1 day before your renewal date. This can be done within your Account.

Cancelling a pay-per-month plan

To cancel a pay-per-month plan for the Mayo Clinic Diet, you must first check which plan you are subscribed to. The Mayo Clinic Diet offers a range of plans with a minimum commitment period of 3, 6, or 12 months.

If you are still within the first three days of purchasing the program, you can cancel your contract by contacting the Help Center. You will be eligible for a refund, but this only applies to cooling-off refunds, and these are not available on pay-per-month plans.

If you are past the three-day cooling-off period, you can still cancel your contract before your commitment period has ended. To do this, you will need to downgrade to a shorter-term plan and pay the difference in the contracted monthly rate. For example, if you are subscribed to the 12-month plan and wish to cancel after three months, you will need to pay the difference between the 12-month and 3-month fees.

It is important to note that all membership plans auto-renew after the initial contract period. Therefore, if you wish to cancel your auto-renewal, you must do so at least one day before your renewal date through your Account.

Cancelling a clinical subscription

If you have a clinical subscription to the Mayo Clinic Diet, you can cancel at any time. However, it's important to note that refunds are not offered outside of the 3-day cooling-off period.

3-Day Cooling-Off Period

If you decide within 3 days of purchasing the program that it isn't right for you, you can cancel your contract by contacting the Help Center. You will not be charged for cancelling during this period.

Cancelling After the 3-Day Cooling-Off Period

If you wish to cancel your clinical subscription after the 3-day cooling-off period, you can do so at any time. However, you will not be refunded for any remaining months on your plan. If you paid upfront for a 3-, 6-, or 12-month plan, you can downgrade to a digital-only subscription and receive a credit for any unused months. This credit can be used towards a digital membership.

To calculate the credit for a clinical subscription cancelled after the 3-day cooling-off period, the number of months (full or partial) that you have been on the plan will be multiplied by the standard monthly rate (currently $129.99) and deducted from the amount you prepaid less a $100 Clinical Services Fee. If the credit amount is greater than the value of a 1-year digital membership (currently $199.99), you may be entitled to a partial refund.

Cancelling Auto-Renewal

If you have a clinical subscription that auto-renews, you must cancel the auto-renewal at least 1 day prior to your renewal date. This can be done within your Account.

Cancelling a Visit with a Physician

If you need to cancel a scheduled visit with a physician, you must do so at least 24 hours in advance. If you cancel within 24 hours of the scheduled visit, additional fees may apply.

Cancelling a self-paced course

• Act within the Cooling-Off Period: The first step is to act quickly. The Mayo Clinic offers a 3-day cooling-off period for its digital-only subscription plans. If you decide within these 3 days that the program isn't right for you, you can proceed with cancellation. It's important to note that this cooling-off refund option is not available for pay-per-month plans.
• Contact Customer Support: Reach out to the Mayo Clinic's customer support team as soon as possible. You can do this by submitting a request through their Help Center or using the Contact Us Form on their website. You may also be able to reach them via email or live chat.
• Provide Necessary Information: When contacting customer support, be sure to provide all the necessary information, including your name, account details, and the reason for cancellation. It's important to clearly state that you wish to cancel your subscription and request a refund if you are within the cooling-off period.
• Understand the Refund Policy: The refund policy for the Mayo Clinic Diet Plan can be complex. If you are outside the 3-day cooling-off period, you may still be able to cancel, but refunds are not guaranteed. For pay-per-month plans, you can downgrade to a shorter-term plan and pay the difference in monthly rates. For example, if you signed up for the 12-month plan and wish to cancel after 3 months, you would pay the difference between the 12-month and 3-month fees.
• Monitor Your Payments: Even after cancelling, it's important to keep a close eye on your bank account or credit card statements. Some users have reported unexpected charges even after cancelling their subscriptions. If you encounter such issues, you may need to dispute the charges with your bank or credit card company.
• Explore Alternative Options: Before cancelling, consider whether there are alternative options that might better suit your needs. The Mayo Clinic Diet Plan offers flexibility, such as the ability to switch between meal plans (e.g., Healthy Keto, High Protein, Vegetarian, or Mediterranean). You can also try contacting their customer support to see if they can address any concerns or issues you're having with the program.

Remember to carefully review the Terms of Use and cancellation policies provided by the Mayo Clinic to understand your rights and options. By following these steps, you can effectively cancel your self-paced course subscription and avoid unwanted charges.

Cancelling a physical product/supply

To cancel a physical product or supply from the Mayo Clinic School of Continuous Professional Development, you must submit a request in writing using the Contact Us Form.

The Contact Us Form is the only way to request a refund or service related to Physical Products/Supplies. It is also the only way to cancel or postpone a course.

Mayo Clinic reserves the right to cancel or postpone any course due to unforeseen circumstances. If this happens, you will receive a full refund of the registration fee. However, Mayo Clinic is not responsible for any related costs, charges, or expenses incurred as a result.

Frequently asked questions