Madeleine Hull
The Stockholm Diet Plan is a weight loss program that offers a personalised nutrition plan with daily recipes. The plan is supported by doctors and nutritionists and does not involve physical training, starving, or the use of supplements, pills, or medication. However, some users have reported difficulties in cancelling the service. To cancel the Stockholm Diet Plan, users can follow the steps outlined in the Terms of Service on the official website. Users have the right to unilaterally terminate the use of the service by ending their payment. This can be done by contacting customer support or by following the instructions in the user's profile.
| Characteristics | Values |
|---|---|
| Method of cancellation | Users can cancel the service by filling in a form and sending it to the company's postal address or by emailing it to the company |
| Contact information | Postal address: SCIENCE22.COM SIA, Maskavas Street 10, LV-1050, Riga, Latvia; Email address: diet@stockholmdiet.com |
| Response to cancellation request | StockholmDiet.com has been accused of continuing to charge customers after they have cancelled the service |
What You'll Learn
Cancelling the Stockholm Diet Plan via the website
To cancel the Stockholm Diet Plan via the website, follow these steps:
- Log in to your Stockholm Diet account.
- Go to the Profile section.
- Under Your Account, click on Edit.
- Select Nutrition Plan.
- Choose Change.
- Complete the exit survey, which includes 3 questions.
- Once you see the confirmation of cancellation, your subscription will be successfully terminated.
Alternatively, you can send a request to cancel your subscription by contacting the Stockholm Diet customer support team via email at diet@stockholmdiet.com. You can also reach out to their nutritionist at nutritionist@stockholmdiet.com for any additional help or support.
It is important to note that you have the right to receive a full refund within 14 days of any purchase made on the site, unless otherwise stated. To receive a refund, you must contact the service provider by writing to their email: refund@stockholmdiet.com, including documents confirming the purchase and requesting a refund.
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Cancelling the Stockholm Diet Plan via email
To cancel the Stockholm Diet Plan via email, follow these steps:
Step 1: Gather Necessary Information
Before drafting your email, ensure you have all the relevant information at hand. This includes your full name, address, phone number, email address registered with the service, and the date of your order. Having this information readily available will streamline the cancellation process.
Step 2: Draft the Email
Compose an email addressed to the Stockholm Diet Plan customer support team. You can find their email address, diet@stockholmdiet.com, in the Terms of Service on their website.
In the subject line of your email, clearly state your intention to cancel your subscription. For example, you could write "Cancellation Request for Stockholm Diet Plan Subscription."
In the body of the email, provide your personal details, including your name, address, phone number, and email address, as mentioned earlier. Additionally, include the date of your order or subscription purchase. This information helps the customer support team identify your account and process your cancellation request effectively.
> Subject: Cancellation Request for Stockholm Diet Plan Subscription
>
> Dear [Stockholm Diet Plan Customer Support Team],
>
> I am writing this email to request the cancellation of my Stockholm Diet Plan subscription. Please find below the necessary details for processing my cancellation request:
>
> Name: [Your Full Name]
> Address: [Your Address]
> Phone Number: [Your Phone Number]
> Email Address: [Your Email Address]
> Order Date: [Date of Purchase]
>
> Please process the cancellation of my subscription as soon as possible. If there are any additional steps required, kindly let me know. Thank you for your assistance in this matter.
>
> Regards,
> [Your Name]
Step 3: Send the Email
Once you have drafted the email, review it to ensure that all the information is accurate and that you have included all the necessary details. After that, send the email to the customer support team.
Step 4: Follow Up
If you do not receive a response or confirmation of cancellation within a reasonable timeframe (usually a few business days), follow up with the customer support team. You can reply to your initial email or use the contact information provided on their website to reach out through other channels, such as live chat or phone.
It is important to be persistent and proactive in following up to ensure that your cancellation request is processed successfully.
Step 5: Request Confirmation
After your cancellation request has been processed, ask for confirmation of the cancellation in writing. This can be in the form of an email confirmation or a cancellation receipt. Having written confirmation ensures that you have a record of the cancellation, which can be useful for future reference or if any disputes arise.
By following these steps, you should be able to effectively cancel your Stockholm Diet Plan subscription via email. Remember to keep records of all communication and confirmations for your future reference.
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Cancelling the Stockholm Diet Plan via the app
To cancel the Stockholm Diet Plan via the app, follow these steps:
- Log in to your Stockholm Diet account.
- Go to the Profile section.
- Open the Your Account section.
- Click on Edit.
- Select Nutrition Plan.
- Choose Change.
- Complete the exit survey (usually consisting of 3 questions).
- Review the confirmation of cancellation.
You should see a confirmation message once you have successfully cancelled your subscription. If you do not see this message, try checking your email's spam folder or contact Stockholm Diet's customer support for further assistance.
Please note that the above instructions are based on information provided by Stockholm Diet in response to a user query. It is recommended that you refer to the most up-to-date information provided by the company, as the process may change over time.
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Cancelling the Stockholm Diet Plan via the bank
If you are having trouble cancelling your Stockholm Diet Plan subscription, you can contact your bank to stop payments. One customer reported that after multiple failed attempts to cancel, they contacted their bank and were issued a new account and credit card.
Log in to your Stockholm Diet account
Go to https://appv7.stockholmdiet.com/user and log in to your profile.
Navigate to the "Profile" section
From your profile page, click on "Profile" and then "Your Account".
Access your weight loss account
Click on "Weight Loss Account" and then "Weight Loss Plan".
Initiate the cancellation process
Click on "Change" and complete the exit survey. A pop-up window will appear to confirm that your subscription has been successfully cancelled.
If you have tried these steps and are still unable to cancel your subscription, you can submit a request to the Stockholm Diet support team. Provide them with details of your unsuccessful attempts and they will assist you further.
Alternatively, you can contact your bank to stop payments and issue you a new account and/or credit card if needed. This method may be more effective if you are unable to reach the company or are having difficulties communicating with their support team.
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No refunds for the Stockholm Diet Plan
The Stockholm Diet Plan is a service provided by Science22.com SIA. The terms of use of the service are binding on all persons using the service and the site, regardless of whether the user is registered on the site or not.
The terms and conditions apply to all matters to which the applicable legislation of the Republic of Latvia on the use of services cannot be applied, and they form a complete agreement between the service provider and the user.
The user has the right to unilaterally terminate the use of the service by terminating its payment. The service provider has the right to unilaterally terminate the provision of this service to the user without prior notice and indicating the reason for the termination of obligations.
The service is a participation in a program that includes information related to a healthy lifestyle and diet. The service is provided on an "as is" and "as available" basis, which means that the service provider does not guarantee that the results of using the service will meet the user's requirements.
The user has the right to receive a full refund within 14 days of any purchase made on the site, if not stated otherwise on the site or in the service description. To receive a refund, the user must contact the service provider by writing to the provided email address, including documents confirming the purchase and requesting to return the paid money.
If the user is not satisfied with the results achieved, the service provider guarantees a refund of the money paid on the same working day after receiving the request.
However, it is important to note that the service provider reserves the right to unilaterally amend and/or change the terms at any time. The user is obliged to follow and get acquainted with the terms, as well as to comply with them.
In the case of a dispute over a refund, the service provider may respond to the user's complaint by explaining their decision. If the user does not agree with the service provider's decision, they have the right to use alternative dispute resolution options specified in regulatory enactments by submitting a written application to the service provider for out-of-court dispute resolution.
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Frequently asked questions
You can cancel your subscription at any time in your account. Log in to your account, go to the PROFILE section, open the YOUR ACCOUNT section, press EDIT, then NUTRITION PLAN, then CHANGE. Follow the instructions and complete a 3-question exit survey until you see a confirmation of cancellation.
If you are unable to find the option to cancel your subscription, you can contact the Stockholm Diet Plan customer support. You can reach them by writing to their email address: [email protected] or by calling their phone number: 00371 66088016.
If you continue to be charged after cancelling your subscription, contact your bank to issue you a new account and credit card.
